🍕: "Sir, are you placing an order for a pepperoni pizza?"
📞: "NO! YOU'RE WRONG! BELL PEPPERS!"
🍕: "So, a pizza with bell peppers and no pepperoni?"
📞: "THAT'S WHAT I SAID!!!"
🍕: "Okay. What's your name?"
📞: "WHY DO YOU NEED MY NAME? YOU DON'T NEED MY NAME!"
🍕: "Alright, I guess... what's your address? Where do we deliver this to?"
📞: "YOU ALREADY HAVE MY ADDRESS!"
🍕: "No, sir, we don't. You didn't even give me your name..."
📞: "JUST PING MY PHONE!"
🍕: "That's not how this... we can't do that."
📞: "AHHHHHH I'M GOING TO KILL YOU, F***IN' C*** ON THE F***IN' PHONE!"
I've never worked at Domino's, but I'd guess that most of the people who call are much more polite and answer questions when they are asked, and don't behave like insane people. Granted ordering pizza is not the same as calling 911, but I can't even tell you how many callers get irate when asked for basics, like their location, what is going on, their name... on a daily basis.
Dispatchers and calltakers go through training. A lot of training. We do this job day in and day out. We know exactly what information we need from callers. We understand that we talk to most people on the worst day of their life, but not answering our questions and not behaving like a reasonable, sane person can delay help.
So if you ever have to call 911, take a deep breath, put on your listening ears, and answer the questions the person on the other end of the line is asking. It will be most beneficial to you to do so. So instead of going straight to Adam Henry, how about trying to be a normal, not instantly irate person?